Terms of Service

About these terms

LOOP is a sensory-friendly business discovery platform operated from Ireland. Our website is loopguide.ie. These terms are the agreement between you and LOOP when you use the site, create an account, or list a business. By doing any of those things you accept them. How we handle your personal data is covered separately in our Privacy Policy.

Browsing and visitor accounts

Browsing LOOP is free and needs no account. A visitor account is also free, and lets you save places, record your sensory preferences, and write reviews.

Keep your login details to yourself, give us accurate information, and use one account per person. You can delete your account at any time from your profile page.

What LOOP does and does not promise

Sensory information on LOOP describes what a place is usually like. It is not a guarantee about any particular visit. Noise, lighting, crowding and staffing change from day to day, and much of what you read comes from the businesses themselves or from other visitors.

Please treat LOOP as a well-informed starting point rather than a promise, and check directly with a business if something matters a great deal for your visit. We work hard to keep listings accurate but we cannot guarantee that every detail is correct or current.

Reviews and content you post

Reviews should be your own honest experience of a place you have actually visited. Every review is read by a moderator before it appears, and we may decline or remove anything off-topic, abusive, discriminatory, misleading, promotional, or that identifies another person without their agreement.

You keep ownership of what you write. By posting it you give us permission to display it on LOOP and to show it in the ordinary promotion of the site. You can delete your reviews at any time.

Listing a business

To list a business you must own it or be authorised to act for it, and you confirm that when you create the listing. One account can hold up to five businesses.

You are responsible for the accuracy of what you publish, including your sensory information, opening hours, quiet times and contact details. Listings are reviewed by us before they go live, and we may ask for changes.

Photos you upload

You must own the photos you upload, or have permission to use them. By uploading them you give LOOP a non-exclusive licence to display and resize them on the site and in the ordinary promotion of LOOP, for as long as your listing is published. You keep ownership. If you remove a photo or your listing, that licence ends, apart from copies already held in routine backups.

Plans and prices

Business listings are sold as an annual subscription in one of three plans:

• Essential - €40 per year. Bio, the LOOP sensory checklist and up to 2 photos.
• Standard - €50 per year. Everything in Essential, plus up to 8 photos and website + social links.
• Verified - €70 per year. Everything in Standard, plus a verification call that earns the LOOP Verified badge.

Prices are per year. Payments are processed by Stripe; we never see or store your card details.

Founding places, which we invite ourselves, get their first year free. Card details are still taken at checkout, nothing is charged for a year, and the plan then renews at the price above unless you cancel or pause before then. Stripe emails you before that first charge.

Paying, and when your listing goes live

You build your listing first and pay afterwards. Once you have paid, your listing goes to us for review, and it becomes publicly visible once we approve it. If we ask for changes, you can edit and resubmit at no extra cost. Payment is for the annual subscription, not for a guaranteed approval, and if we cannot approve a listing at all we will refund it in full.

Renewal and cancellation

Subscriptions renew automatically each year at the plan price then current, unless you cancel. We will let you know before any price change affects you.

You can cancel or pause at any time from your billing page, one click each, and you can also cancel through the Stripe billing portal. Either way the next renewal is stopped and your listing stays live for the rest of the year you have already paid for.

If you cancel, your listing, photos and reviews are deleted 30 days after that year ends. If you pause, we keep them for one year after it ends so you can come back, and delete them after that. In both cases we email you a week before anything is deleted, and you can undo from your billing page at any point before then. Rejoining puts your listing straight back up as you left it, with no second review.

You can move to a higher plan at any time, and you will be charged only the difference for the remainder of the year.

Refunds

If we cannot approve your listing, you get a full refund.

You can have a full refund of any payment if you ask within 14 days of it being charged, whether or not your listing is live by then. Cancel from your billing page and email us at the address below; we refund through Stripe to the card you paid with. After 14 days the annual fee is not refundable in part: cancelling or pausing stops the next renewal instead. For founding places the first payment is the renewal at the end of the free year, so the 14 days run from then.

If you are a consumer under Irish and EU consumer law, you have 14 days to change your mind about a service bought online. The refund above covers that period in full. Nothing here affects rights you have by law that cannot be set aside by agreement.

What the Verified badge means

A business on the Verified plan has met with someone at LOOP (in person or by video call), in which a person responsible for the business confirmed the sensory details in their listing. The badge records that this meeting happened. It is not an inspection, an audit, an accreditation, or a promise by LOOP about what any given visit will be like, and it does not mean a business is more suitable than one without it.

Replying to reviews

Business owners can reply publicly to approved reviews of their own venue. Replies are moderated in the same way as reviews, and editing a published reply sends it back for moderation. Please keep replies civil and on topic. Replies are not the place for personal data about a reviewer.

Acceptable use and suspension

Do not use LOOP to break the law, to harass anyone, to publish content you have no right to publish, to misrepresent a business, or to interfere with how the site runs (including scraping it at a scale that degrades it for others, or attempting to bypass our security).

If a listing or account is used abusively we may remove it. Where we do that because of a serious breach of these terms, no refund is due. We will tell you why, and you can put your side to us at the contact address below.

Availability

We aim to keep LOOP available and working, but we do not promise uninterrupted service. We may need to suspend parts of the site for maintenance or for reasons outside our control.

Liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law. Your statutory rights as a consumer are unaffected.

Otherwise, and to the extent the law allows, LOOP is not liable for indirect or consequential loss, or for loss of profit, business or goodwill. For business subscriptions, our total liability in any twelve month period is limited to the amount you paid us in that period.

Changes to these terms

We may update these terms as LOOP changes. The date at the top of this page shows the last update. If a change materially affects business subscribers we will tell them by email before it takes effect, and continuing to use LOOP after that means accepting the new terms.

Governing law and contact

These terms are governed by the law of Ireland, and the Irish courts have jurisdiction. If you are a consumer, you keep the protection of the mandatory rules of the country you live in. Questions about these terms go to hello@loopguide.ie.